Harvey Bakery

Harvey Bakery – Review Replies That Feel Human

Harvey Bakery gets a steady stream of glowing reviews. That’s the good news.
The challenge? Staying on top of every single one without it eating hours out of the week.

We built a review management system that lets their team respond to every review quickly, warmly, and in the bakery’s own voice — without copy-pasting generic replies.

How The System Works

We started by creating a full brand voice guide for Harvey Bakery — tone, style, key phrases, even the little quirks that make their replies feel like a real conversation with their team.

That guide is baked into the system so the AI generates replies that feel natural and on-brand. From there:

• Apify scrapes new reviews every Thursday morning
• The system drafts three unique, on-brand replies for each review
• The GM gets them all in one email, ready to approve and post

No missed reviews, no awkwardly robotic responses, and no late nights catching up.

The Results

The bakery now spends just 15 minutes a week on review replies — saving over 6 hours every week compared to the old process.

That’s time back for the GM to focus on the real work: keeping those 5-star experiences coming.

Why It Matters

Reviews aren’t just feedback — they’re part of your brand. Replying well turns good reviews into loyal customers, and bad reviews into opportunities to show care.

Harvey Bakery’s system proves you can scale that personal touch without losing the human feel.

Technical Details

The automation is built on a streamlined, reliable stack:

• Apify for scheduled review scraping every Thursday morning
• OpenAI GPT-4 for generating warm, on-brand responses
• Custom prompt engineering powered by a full Harvey Bakery brand voice guide
• Yelp and Google Maps APIs for direct, accurate review access

Everything runs on a simple weekly schedule, requiring just 10 minutes of review time from the owner.

This is what we build. Let’s make yours.